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Healthcare Workforce Logistics


HWL offers a unique approach to contingent workforce management long desired by healthcare organizations. Leveraging a next-generation technology platform in combination with market pricing, HWL creates a vendor neutral marketplace for agencies to compete – leading to cost savings, improvements in quality and real-time visibility into utilization and costs.  

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HWL is a leader and innovator in vendor neutral Vendor Management Systems (VMS) and Managed Services Programs (MSP). Leveraging an internally developed, proprietary, next-generation VMS platform and market pricing, HWL clients achieve cost savings, improvements in quality, and real time visibility into utilization, costs and vendor performance. Clients include acute-care hospitals, behavioral health facilities, physician practice groups, retail and urgent care centers, and home health providers.


Installed in 1,000+ facilities nationwide


Supports 450+ job titles (clinical, non-clinical and locums)


More than 200 affiliate staffing vendors


98% fill rate in all job disciplines


$650 million in annualized spend managed


HWL is client-focused and outcomes driven. Our core philosophy is to leverage modern tools and technology, combined with proven management and negotiation strategies, to deliver cost savings, quality improvements and real-time visibility into utilization and costs. Our services include:

Proprietary Vendor Management System (VMS):

  • Order management (agency and float pool)
  • Vendor tiering
  • Credentials management
  • Timekeeping and invoicing
  • Reporting and analytics

    Managed Services Programs (MSP):

    • Contract management
    • Market rate management
    • Staffing and vendor support
    • Onboarding/compliance management
    • Business intelligence and reporting
    • Internal resource pool development
    • Clinical Interviewing Services
    • Credentials and Compliance Management
    • Internal agency development
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    Jonathan W. Ward

    President, HWL

    “Health systems demand data-driven decisions in all aspects of operations. HWL has the power to deliver actionable insights into contingent labor spend as never before.”

    • Headquarters

    • Alpharetta, GA


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    “…after joining BILH I quickly realized that we needed a VMS capable of handling the unique complexities of healthcare credentialing, compliance, and billing. After a careful evaluation of the market, it was clear that HWL was the right fit for us.”

    – Stephanie Smolinsky, Talent Acquisition Operations Manager , Lahey Health
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    “The implementation was expertly executed. Our account manager was generous with both her time and talent. It made the process completely painless.”

    – Patti Lowicki, FASPR Director, Provider Recruitment and Integration, Hartford HealthCare
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    “HWL renegotiated bill rates with our vendors, which resulted in significant savings for our health system.”

    – Mark Robinson, MBA, PHR, SHRM-CP, Director of Talent Acquisition and Workforce Planning at Swedish American, A Division of UW Health