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Quality Assurance Manager

Overview

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This is the beginning role to a long-term career with our company.

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

 

We are a Jackson Healthcare company, the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. 

The Quality Assurance Manager is responsible for leading the quality assurance efforts of LocumTenens.com. The role is primarily responsible for the day-to-day tactical execution of automated and manual software testing activities including but not limited to establishing and maintaining industry-standard quality engineering best practices as well as fostering and administering efficient quality assurance methodologies for Agile/Kanban Teams. The Quality Assurance Manager is responsible for building automation, deploying automation, the execution of automation testing, and leading the team in the automation process. This position also ensures that SAFe Agile guidelines and standards are met while engaging in continuously preventing defects and helping to release products faster by creating and maintain a healthy and robust QA process.

Technical Testing, Monitoring, Maintenance, and Automation – 60%

  • Invests in automated testing when and where it makes sense to make testing more efficient, repeatable, and easier to track while providing the time needed to do essential manual exploratory testing

  • Acts as an escalation point for all QA resources

  • Leads by example with hands-on development and execution of test cases, scripts, plans and procedures (manual and automated; functional, system, integration, and regression) and documents results

  • Works with developers to ensure work is completed within the allotted time. Must be prepared to work out of office hours for deployments and emergencies

  • Directs, builds, and finds opportunities to employ automated testing

  • Deploys and maintains automated testing

  • Works with developers to identify, recreate, resolve, and review defects; maintains an up-to-date log of open and closed defects

Agile Practices – 20%

  • Partners with business stakeholders, product owners, technical architects, UI/UX designers, and software leads/developers to incorporate quality from day one

  • Presents an aggregate view of testing to the high-level management

  • Advocates QA throughout the organization and provides technical expertise

  • Ensures teams implement and follow best practices to prevent defects

  • Establishes and evolves formal QA processes, ensuring that the team is using industry-accepted best practices

  • Oversees all aspects of quality assurance including establishing metrics and developing new tools and processes to ensure quality goals are met

  • Actively reviews user stories and feature requirements to identify affected components to be tested; learns, reviews, and understands assigned areas of functionality to properly test implemented solutions

Team Management – 20%

  • Supports, mentors, and professionally develops QA analysts and acts as an escalation point for all QA resources

  • Participates in development of department goals, objectives, plans, and budgets

  • Interviews and selects candidates for hire; implements associate engagement strategies

  • Maintains the overall efficiency and effectiveness of the team

  • Conducts annual performance evaluations; coaches associates to achieve maximum performance

  • Participates in annual Succession Planning and Talent Review pre-planning

  • Creates and delivers associate corrective actions and performance improvement plans as needed

  • May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

  • Directly manages a team of 2 exempt direct reports

  • May communicate with external vendors and service providers  

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

  • Bachelor’s degree in computer science or a related field or an equivalent combination of experience and training

  • 6+ years of related progressive experience

  • Several years in a management role having significant business impact

  • Demonstrated Agile quality assurance leadership experience

  • Demonstrated experience in testing APIs, mobile, and web testing with multiple browsers and mobile platforms

  • Experience with automated testing frameworks is essential as is working and testing with an Azure tech stack

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to adhere to and exhibit the Company Values at all times

  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

  • Advanced browser stack, Jira, and Microsoft Azure skills

  • Advanced knowledge of structured test methods and processes

  • High commitment to quality and a thorough approach to work

  • Extensive knowledge of Agile testing methodologies (Scrum, Kanban) from concept to coding to release

  • Advanced knowledge of automation testing tools

  • Ability to effectively manage multiple competing priorities in a fast-paced environment 

  • Excellent communication skills – both oral and written 

  • Ability to build strong business relationships at all levels 

  • Strong interpersonal skills 

  • Strong attention to detail 

  • Strong organizational and time management skills 

  • Ability to work independently and collaboratively 

  • Solid critical thinking and creative problem-solving skills 

  • Ability to consistently meet goals, commitments, and deadlines 

  • Ability to work with sensitive information and maintain confidentiality

  • Excellent analytical, logical thinking, and problem-solving skills

  • High commitment to quality and a thorough approach to work

  • Ability to work early mornings, nights and/or weekends as needed

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
401K with 35% match for every dollar up to 8%.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

EEO Statement

Locum Tenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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