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Collections Specialist


Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes — while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.

Headquartered in metro Atlanta, we’re powered by more than 1,500 associates and over 7,500 clinician providers covering all 50 U.S. states.

Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.

We’re always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.

The Collections Specialist is Responsible for performing collection activities associated with all accounts including those involved in bankruptcy or legal proceedings. Oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off. Assists in the resolution of difficult and complex account situations. Performs periodic evaluation of collections policies and procedures and modifies as needed. Ensures that established policies, procedures, and legal requirements are followed. Coordinates activities, ensuring that all subordinate areas of responsibility support Company objectives. Ensures that services are delivered professionally and efficiently.

  • Assumes responsibility for the effective and professional performance of collections functions

  • Utilizes effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation

  • Calms irate clients and answers questions and complaints relevant to Department functions. Determines the Company’s position in bankruptcy proceedings and works to minimize losses

  • Uses experience and knowledge of collection procedures and account documentation to review client files in order to establish validity of bankruptcy proceedings. Verifies existence of assets or evidence of fraud

  • Receives delinquency reports and verifies the status of accounts

  • Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to repayment problems Recommends possible charge-offs

  • Researches and prepares the Write-Off Summary Sheet

  • Performs collections efforts in accordance with Company policies and procedures and ensures that are legally compliant

  • Processes cash receipts

  • Well organized and detail oriented
  • Knowledge collection procedures and related laws and regulations
  • Knowledge of all account contract terms and agreements
  • Thorough understanding of all related court systems (Small Claims, Circuit, District, and Bankruptcy)
  • Bachelor’s degree preferred
  • Strong analytical and technical skills (MS office applications and accounting software)
  • Excellent written/typed and oral skills
  • Staffing agency experience preferred
  • Strong customer/client services background
  • Minimum of three to four years of business collections experience preferred

Benefits and Perks:

  • 23 Paid Days Off Your First Year
  • Flexible Work Arrangements
  • Great Culture
  • Competitive Medical, Dental, and Vision Plans
  • Matching 401K Plan
  • Tuition Reimbursement
  • Career Advancement Opportunities
  • Referral Bonuses

EEO Statement

Jackson Healthcare is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.