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Account Coordinator

Overview

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This is the beginning role to a long-term career with our company.

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

 

We are a Jackson Healthcare company, the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. 

The Account Coordinator assists with open orders for National and Practice Management Accounts and Vendor Management Systems (VMS). This position acts as a liaison between divisional teams and clients by providing administrative support in multiple areas including but not limited to timesheets, invoicing, and submitting presents. The Account Coordinator helps our business develop relationships with clients and is responsible for handling incoming requests from clients and clinicians, escalating and routing as appropriate, to ensure issues are resolved timely.

  • Acts as first point of contact for client and collectors regarding billing, invoice, and timesheet questions

  • Receives Confirmations of Assignment (COAs) and uses Salesforce to verify accuracy

  • Organizes COAs in a shared drive and attaches COA to timesheets weekly via Foxit PDF (Paperless)

  • Routes and/or escalates incoming requests from clients and clinicians; ensures issues are resolved timely

  • Creates Mapquests as backup for mileage and attaches to timesheets weekly via Foxit as needed

  • Operates Client Billing/Sales Portal Platforms

  • Verifies entered work hours are accurate in systems

  • Reviews and cross-checks LT open invoices with client records

  • Adds new clinicians, uploads required documents, name clears, presents, bookings, and timesheets in client portal

  • Opens orders in Salesforce when opened in client portal, if necessary

  • Keeps management informed of area activities and of any significant problems

  • May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

  • May communicate with external clients and/or clinicians as needed

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

  • High School Diploma or equivalent required; Bachelor’s degree preferred

  • 1+ year of related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to adhere to and exhibit the Company Values at all times

  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

  • Working knowledge of Salesforce or relative CRM systems

  • Strong attention to detail

  • Strong customer service mindset

  • Strong organizational and time management skills

  • Ability to work independently

  • Strong communication skills – both oral and written

  • Solid critical thinking and problem-solving skills

  • Ability to manage multiple priorities and/or projects concurrently

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
401K with 35% match for every dollar up to 8%.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

EEO Statement

Locum Tenens is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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