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A/R and Collections Manager

Overview: Who We Are

Healthcare Workforce Logistics (HWL) is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chain, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies.

Our workforce solutions deliver results that lower overall costs, produce higher quality of staff, and increase visibility into overall labor activity and metrics.

Through a combination of proprietary next generation technology and customizable MSP services, HWL delivers a vendor neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden.

Benefits and Perks:

Highly Competitive Pay and Incentives
Career Advancement Opportunities
Great Culture
Work From Home
Flexible Work Arrangements!
Referral Bonuses

Responsible for managing Accounts Receivable and performing collection activities associated with all accounts including those involved in bankruptcy or legal proceedings.  Oversees all collections functions, including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off, ensuring that accounts are collected timely.  Resolves difficult and complex account situations.  Communicates payment status to internal departments and external agencies. Ensures that established policies, procedures, and legal requirements are followed. Ensures that services are delivered professionally and efficiently.

  • Contact customers via phone and email regarding outstanding AR balances

  • Gather documents required by client to assist in getting payment

  • Negotiates possible payment plans with past due customers

  • Prepare packages to be sent to attorney after unsuccessful collections attempts

  • Communicate with sales team regarding outstanding AR balances

  • Communicate with agencies regarding cause of outstanding AR balances and expected payment dates

  • Performs collections efforts in accordance with Company policies and procedures and ensures that are legally compliant

  • Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts

  • Documents all collection actions taken, including telephone conversations, alternative financial arrangements and correspondence

  • Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly.  Provides clients the opportunity to fully explain their account status

  • Provides assistance with complex and sensitive collections activities

  • Develops and generates analytical reports for the Operating Teams

Any additional questions, please call 407-308-3961 or email

  • High school graduate or equivalent

  • College coursework in business and finance strongly preferred

  • Thorough knowledge of collection procedures and related laws and regulations

  • Understanding of Company policies

  • Knowledge of all account contract terms and agreements

  • Thorough understanding of all related court systems (Small Claims, Circuit, District, Bankruptcy)

  • Three to four years of collections experience

  • Excellent communication and public relations skills

  • Ability to work in stressful, high pressure situations

  • Solid analytical and negotiating skills

  • Strong leadership and supervisory abilities

  • Able to operate computer applications, financial calculator, and other basic business equipment

EEO Statement

Healthcare Workforce Logistics is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.